• Once your order has been shipped from our warehouse, you will receive an email with tracking details*.
• Tracking details will be activated by the carrier within 24-48 hours**.
• Please click on the link in the email to view the latest delivery information.
• For delivery issues, see the "Delivery Issues" section below.

*Please check your spam folder.
**During peak periods, the carrier may take longer to activate your tracking information.

Once your return shipment has been received by Society Club, your exchange will be shipped within 10 business days*.

• When Society Club receives your return, your refund will be processed.
• Processing time is approximately 10 business days.
• You will receive an email with NEW TRACKING details once your exchange has shipped.
• Please consult the NEW TRACKING details for the expected delivery date.

Important Information:

• We do not send a message to confirm receipt of your return shipment**.
• During processing, your return shipment is subject to a quality check.
• If items are unavailable (out of stock), you will be informed.
• Any price differences will be resolved by sending the customer a payment request or initiating a refund for the price difference.
• All refunds will be issued to the original payment method.
  

*During exceptional peak periods, processing times may be longer.
**Please check your tracking details to determine if your package has been received by Society Club. We cannot provide information about this until your package has been fully processed.

Once your return shipment has been received by Society Club, your refund will be initiated within 10 business days*.

• When Society Club receives your return, your refund will be processed.
• Processing time is approximately 10 business days.
• You will receive a REFUND notification once your package has been processed.

Important Information:

• We do not send a message to confirm receipt of your return shipment**.
• During processing, your return shipment is subject to a quality check.
• Once the refund has been initiated, it will soon be visible in your balance.
  

* All refunds will be issued to the original payment method.
*During exceptional peak periods, processing times may be longer.
**Please check your tracking details to determine if your package has been received by Society Club. We cannot provide information about this until your package has been fully processed.

Once you have received an email confirming your order, it is no longer possible to modify your order or address details. We work with an automated order processing partner. To ensure fast delivery, orders are prepared almost instantly.
If you made an error in your contact details, please contact our customer service.

Shipments are insured*.

1. Shipping Status: Delivered
   
If the tracking details indicate that the package has been delivered, we suggest asking your household members and/or visiting your neighbors to see if they received the package on your behalf. If not, please contact our customer service. We will open an investigation with the carrier**.
   Average resolution time: 4 to 10 days.
2. Shipping Status: No Update/Error Code
   
If the details have not been updated in a few days (5-10), or if an error is displayed, please contact the relevant shipping company. Our customer service can also launch an investigation with the carrier.
   Average resolution time: 3 to 10 days.
3. Shipping Status: Returned to Sender
   
If the details show that the package is being returned to our distribution partner, we advise you to contact our customer service. We commit to investigating the reason for the return and will resend the item to you.
   

Important Information:
If the contact details are filled out incorrectly by the customer, we are not responsible for packages delivered to an incorrect address or lost by the shipping company.

We accept CB, Visa, MasterCard, American Express, Google Wallet, ApplePay, Diners Club International, Maestro, Visa Electron, and E-CarteBleue cards.
At Society Club, we place a high priority on your online personal security. We use the latest SSL encryption technology to securely store and transmit your personal and payment information within our systems.

To ensure your shopping experience is safe, simple, and secure, Society Club uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the Internet. If SSL is enabled, you will see a small lock icon at the top left of your browser. You can click on this icon for information about the SSL digital certificate registration.
You will also notice that when you look at the location field (URL) at the top of the browser, it begins with "https:" instead of the normal "http:". This means that you are in secure mode.